Delivery Information
United Kingdom (excluding Northern Ireland)
Your order is given our personal attention and like all enquiries is dealt with as quickly as possible. All orders are dispatched with a timescale of 14 working days so please note goods can be delivered well before 14 working days; subject to payment clearance and stock availability. With some of our bedroom range products which can take between 4 to 6 weeks however this will be informed on the product listing. . If you have any special requests regarding delivery or your order in general, please e-mail us and your request will be dealt with immediately. We understand how frustrating dealing with many other mail order companies can be and we endeavour to meet and exceed all your expectations with one-to-one personal service.
United Kingdom ( We do not deliver to Northern Ireland & Channel Islands)
Your order is given our personal attention and like all enquiries is dealt with as quickly as possible. Delivery time is approximately 14 working days. If you have any special requests regarding delivery or your order in general, please e-mail us and your request will be dealt with immediately. We understand how frustrating dealing with many other mail order companies can be and we endeavour to meet and exceed all your expectations with one-to-one personal service.
Delivery Charges
Our delivery charges are as follows
- Orders to England FREE (excluding below) - £0.00
- Orders to London - £9.99
- Orders to Northern Ireland - £99.99
- Orders to Scotland - £29.99
- Orders to Scottish Highlands Postcodes(KW, IV, AB, PH, & DD) - £49.99
- Orders to Scottland Postcodes (PA) - £39.99
- Orders to Wales - £24.99
- Orders to SE England Postcodes (TR,PL,EX,TQ,TA,DT,BA,BS,SP&BH)- £29.99
- Orders to SW England Postcodes (SO,PO,GU,RH,BN,TN,ME,CI,SS,CM,CO,IP&NR)- £19.99
- Orders over £500.00, free delivery.
- Premier Delivery Service £75.00 and £100.00 for Scottish Highlands, SE & SW England
We do not deliver to Channel Islands and Isle Of Wight.
Premier Delivery Service
To ensure a hassle free and easy dispatch of products, we offer customers the option of our ‘premier’ delivery service. This means that not only will purchases be fulfilled quickly and efficiently, we guarantee to dispatch all orders within a timescale of upto 14 working days; subject to payment clearance and availability of stock. In addition to that, we will also assemble the bed in the room of your choice and dispose of all packaging, old bedsteads and mattresses to ensure that it is appropriately disposed of, in accordance to our company recycling policy.
This service gives the customer a peace of mind about their goods as professional assistance will mean that the assembling of the bed and mattress will be done in a safe manner, without any damage to the products or your home.
All this can be provided for a fee of £75 for Zone 1/2 and £100 for zone 3 (See map for more information). The disposal of old beds is included in the price and we don't charge extra like many other companies!
Please Note: This delivery service is only available for customers in mainland England
Overseas Delivery
We are able to send goods to customer’s overseas. subject to payment clearance. Please contact us for further information.
Liability
All deliveries are subject to clearance of funds and stock availability, this combined with the third party nature of courier services means that, whilst we always try to keep to promised delivery dates, occasionally goods may arrive late.
Invariably this is to do with factors outside of Bedmill control. For this reason we cannot offer guarantees on delivery dates or accept any liability for losses as a result of late deliveries.
Any complaints made regarding damages upon delivery must be made within 48hours of delivery. Failure to do so after this timescale will mean the product was delivered in perfect condition. All complaints must be backed up with photographic evidence and be sent over email and not to be done over the phone. This is to ensure all complaints are logged and can be referred back to.
Returns
If you are not satisifed with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable. Returns must be notified to us in writing within 7 days of the delivery date and items must be unused, free from defects and returned in their original packaging. Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging. Once we have received any returned items and checked them we will refund your money, less any shipping costs. Please contact us within 7 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered. You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund.
Round Beds
We are one of the largest suppliers of round beds in the UK and specialise in the manufacture of these unique beds.
PLEASE NOTE: DELIVERY OF ROUND BEDS WILL TAKE BETWEEN 4-8 WEEKS.
