Frequently Asked Questions

Our Company

We are an independent retail company dedicated to supplying good quality products direct to the consumer with substantial savings and ease.
We understand that purchasing online for the first time or with an organisation that you haven’t dealt with before can be uncomfortable for many people. Below is a comprehensive selection of frequently asked questions that are designed to answer queries you may have about dealing with Bedmill.


Frequently asked questions (FAQ)

Q. How do I place an order with Bedmill?
A. Orders can be placed via our website or by telephone. To order goods on our website you need to register as a customer. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order to you. We have a dedicated salesperson available to take your order on the phone.

Q. Can I have my order delivered to work?
A. Your first mail order is required to be delivered to the registered cardholders address. Subsequent orders can be delivered to an alternative address.

Q. How do I change my account details?
A. Simply click 'Account' and log into the site. Here you can change your address, phone number, email address etc.

Q. What do I do if I’ve forgotten my password?
A. You can submit a request via our website by clicking on ‘My Account’ and entering your email address in the 'Forgotten Password' box.

Q. What do I do if I can’t find what I’m looking for?
A. If you can’t locate a specific product on our website, we have a dedicated telephone sales team that are eager to help. Alternatively, complete the online enquiry form and we´ll respond as soon as possible.

Q. How secure is buying on your website?
A. We use PayPal for our credit card order processing, one of our highly secure credit card processing companies. Paypal has an excellent reputation for safe and secure transactions. PayPal offer a very user-friendly shopping cart process for our credit card customers. All orders are processed through secure encrypted servers. For additional security, we do not see your credit information when you shop with PayPal. Visit out Payments for further information on Paypal.

Q. When should I expect to receive my order?
A. All orders are dispatched with a timescale of 14 working days so please note goods can be delivered well before 14 working days; subject to payment clearance and stock availability. With some of our bedroom range products which can take between 4 to 6 weeks however this will be informed on the product listing.

Q. If I place an order on your website, can I amend it later?
A. If your order has already begun to be processed; you cannot amend your order. However Please contact customer services at the earliest point to amend changes to your order.

Q. Can you specify a delivery time?
A. Unfortunately, our delivery service is provided by a third party and therefore we are not able to provide a specific delivery time. However, you can contact the courier once the orders’ have been dispatched and ask them for an approximate time of delivery.

Q. Can I view my past orders online?
A. Yes, you can view your previous orders by clicking 'View Orders' once you logged into your account.

Q. What information do you collect and why?
A. We only hold information you provide us when you register and the history of your orders. This enables us to contact you if there are any problems and deliver your order to you. We do not see or hold your credit card details.

Q. What happens if I receive my order and it’s damaged, something is missing or a wrong item sent?
A. Please contact our Customer Services Department as soon as possible and no later than 72 hours after receiving the order on 01924470989, or alternatively email info@bedmill.co.uk.